Refund policy
Updated
We want you to be happy with Perceivly. Every account starts with a 14-day free trial, so you can try every feature before you pay.
14-day refunds
If you’re not satisfied, you can ask for a full refund within 14 days of any payment, for a new plan or a renewal. Email [email protected] from the address on your account; you don’t need to give a reason. Refunds go back to the original payment method.
Who processes payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so you can also ask Paddle directly via the link in your receipt.
Cancelling
You can cancel at any time in Settings → Manage billing and invoices. Your plan stays active until the end of the period you paid for, then your team moves to the Free plan. Nothing is deleted.
See also our terms of use.